Refund, Cancellation, and Payment Policy

Effective Date: July 14, 2026
Last Updated: July 14, 2026

Vasrue Digital Media is operated by KSD GovCon LLC (“Vasrue,” “we,” “our”). This Policy applies to all services purchased through the Vasrue website or under a payment link, invoice, proposal, statement of work, or other written agreement.

By purchasing a service, accepting a proposal, submitting an initial payment, or authorizing work to begin, the client agrees to this Policy.

1. Custom Services; Final Sales

Vasrue provides customized creative, digital media, consulting, writing, design, animation, motion-graphics, video-production, website-development, proposal-support, and related professional services. Because each project is scheduled and produced specifically for the client, all sales are final and non-refundable once an order is accepted, except as provided in Sections 15 and 16 or where a refund is required by applicable law.

An order is accepted when the client does any of the following:

1. Purchases a service or package listed on the Vasrue website.
2. Signs, electronically accepts, or approves in writing a proposal, estimate, quotation, statement of work, or project scope.
3. Submits the initial payment or deposit identified in a proposal, invoice, or payment link.
4. Directs Vasrue to begin work through email, text message, project-management software, or another documented communication.

Acceptance confirms that the client has reviewed and approved the project description, scope, deliverables, pricing, payment schedule, revision allowance, and other applicable terms. Questions about scope, deliverables, deadlines, formats, revisions, or creative direction must be resolved before acceptance.

2. Initial Payment and Project Commencement

Unless the applicable proposal or invoice states otherwise, projects require a 50% initial payment before work begins and the remaining 50% before final delivery.

The initial payment starts the project. It compensates Vasrue for reserved production capacity, project administration, discovery, research, planning, creative development, and the commencement of customized work — not merely for a finished deliverable.

Once the project is accepted, the initial payment is non-refundable, including if the client changes their mind, changes business direction, encounters financial difficulty, delays the project, or no longer needs the service.

3. Scope Approval

The client is responsible for reviewing the applicable website listing, proposal, estimate, statement of work, or invoice before work begins. Approval authorizes Vasrue to rely on the agreed scope when scheduling resources and producing the work.

A refund is not available on the basis that the client:

• Failed to read the listing, proposal, or invoice
• Misunderstood a clearly stated service or deliverable
• Changed preferences after approving a direction
• Chose not to use a completed or partially completed deliverable
• Expected work, revisions, or deliverables outside the agreed scope
• Disagreed with a creative direction consistent with an approved concept, script, storyboard, sample, or reference
• Failed to provide complete and accurate instructions before production began

4. Client Cancellation

A client may direct that work stop, but cancellation does not create a right to a refund. Cancellation requests must be submitted in writing and are effective on the business day received; Vasrue will confirm receipt.

When a client cancels after acceptance:

1. The initial payment remains non-refundable.
2. The client must pay for all work performed through the cancellation date, including completed milestones, approved work, and committed third-party expenses (Section 9). Work performed is valued at the completed portion of the project at the proposal price; partial milestones are valued at the proportion of that milestone completed.
3. If the value of work performed exceeds amounts already paid, Vasrue may invoice the balance.
4. Unfinished drafts, editable files, source files, licensed assets, concepts, and working materials will not be released unless Vasrue agrees in writing and all outstanding amounts are paid. No ownership or usage rights transfer for unpaid work.

5. Final Payment and Delivery

Unless the proposal provides otherwise, the remaining balance is due when the agreed work is substantially complete and presented for review, and is payable within 7 days of presentation.

Preview files may carry watermarks, reduced resolution, or limited functionality until the account is paid in full. Final high-resolution files, unwatermarked deliverables, website files, source files (when included), and publishing authorization are released only after full payment clears.

A delay in reviewing the work does not postpone the final payment indefinitely. If the client does not respond within 14 days of presentation, the project is considered substantially complete as presented.

6. Revisions

Each project includes only the revisions stated in the applicable package, proposal, or statement of work. A revision is a reasonable modification to work produced within the approved scope. A revision does not include:

• A new project concept
• A replacement script after script approval
• A complete redesign or restart
• A new target audience, product, service, offer, or campaign
• Additional scenes, pages, formats, durations, deliverables, or services
• Changes caused by incomplete or inaccurate client-supplied information
• Changes requested after the client approved the applicable stage

Out-of-scope changes require a written change order and may require additional payment and a revised delivery schedule. A request for additional revisions does not create a right to a refund.

7. Milestone Approval

Projects may include client approval of items such as concepts, scripts, storyboards, voice selections, visual styles, draft designs, website layouts, animation previews, rough cuts, or final drafts. Approval may be given by email, text message, electronic signature, project-management software, or other written communication.

Once a milestone is approved, the work in that milestone is accepted. Reopening or replacing an approved milestone may require additional payment.

8. Client Delays and Project Abandonment

The client must provide requested materials, instructions, approvals, feedback, credentials, and other necessary information within a reasonable period. Vasrue is not responsible for delays caused by the client.

If the client is unresponsive for 30 consecutive calendar days, Vasrue may send a written inactivity notice. If the client does not respond within 7 days of that notice, the project may be classified as abandoned. In that event:

• Payments already made remain non-refundable
• Production time may be reassigned to other clients
• The original delivery schedule no longer applies
• Restarting may require a restart fee, updated pricing, and a new production schedule
• Vasrue may close the project and invoice earned but unpaid amounts

9. Third-Party Expenses

Third-party expenses are non-refundable once ordered, purchased, licensed, booked, or committed. These may include:

• Professional voice actors
• Stock footage or photography
• Music and sound-effect licenses
• AI generation credits
• Software or platform fees
• Fonts, templates, plugins, or digital assets
• Domain names or hosting services
• Freelancers, contractors, or production specialists
• Printing, shipping, advertising, or promotional expenses

The client remains responsible for approved third-party expenses even if the project is later cancelled or changed.

10. No Refunds Based on Results

Vasrue does not guarantee any particular financial, marketing, advertising, social-media, website, employment, government-contracting, or commercial result, and no refund will be issued because a project does not produce a particular number of sales, leads, views, clicks, followers, engagements, visits, contract awards, or any amount of revenue or profit.

The client is purchasing professional services and agreed deliverables — not a guaranteed business outcome. See our Earnings and Results Disclaimer.

11. Third-Party Platforms

Vasrue is not responsible for failures, restrictions, policy changes, account suspensions, rejected advertisements, reduced reach, formatting changes, compression, downtime, or other actions of third-party platforms, including social-media sites, advertising networks, hosting providers, payment processors, marketplaces, search engines, AI platforms, and government systems.

A platform’s refusal to publish, accept, or distribute a deliverable does not entitle the client to a refund when Vasrue performed the agreed services.

12. Service Concerns

Clients must give Vasrue a reasonable opportunity to address a legitimate concern before initiating an outside payment dispute. A concern must be submitted in writing; identify the disputed deliverable or obligation; explain how the delivered work materially differs from the written agreement; and include supporting documentation. Vasrue will review and, when appropriate, correct the issue.

Subjective dissatisfaction, a change of preference, or a change of mind does not establish that the agreed service was not provided.

13. Payment Disputes and Chargebacks

The client agrees to contact Vasrue directly and make a good-faith effort to resolve any payment concern before initiating a chargeback or payment dispute. A chargeback does not cancel the client’s contractual payment obligations or transfer ownership of unpaid work.

Vasrue may respond to a dispute by providing the payment processor or financial institution with relevant records, including the accepted proposal, this Policy, payment records, client communications, project files, drafts, milestone approvals, and delivery records.

Knowingly submitting a false or fraudulent chargeback is a material breach of the agreement. Vasrue may suspend services, revoke licenses to unpaid work, pursue unpaid balances, and recover reasonable attorneys’ fees and collection costs permitted by law. Nothing in this section eliminates any dispute right that cannot legally be waived.

14. Nonpayment and Late Balances

Vasrue may pause work immediately when an invoice becomes overdue. Deadlines extend by at least the length of the payment delay, and production availability may be rescheduled. Overdue balances accrue a late charge of 1.5% per month or the maximum rate permitted by law, whichever is less. The client is responsible for unpaid balances and reasonable attorneys’ fees, collection costs, filing fees, and court costs permitted by applicable law.

No ownership, license, publishing right, or right to use the final work transfers until Vasrue receives full payment.

15. Vasrue’s Inability to Perform

If Vasrue determines it cannot provide an agreed service and terminates the project without a material breach by the client, Vasrue may provide a reasonable substitute or revised delivery arrangement accepted by the client; issue a credit toward another service; or refund the portion of payment attributable to services not performed.

Vasrue is not required to refund amounts attributable to completed work, reserved production capacity, approved milestones, nonrecoverable third-party expenses, or services already performed.

16. Exceptions Required by Law

This Policy does not limit any non-waivable right or remedy under applicable federal, state, or local law. Where applicable law requires a cancellation right, refund, correction, or other remedy, Vasrue will comply. Any legally required exception is limited to the specific transaction and circumstances to which the law applies.

17. Project-Specific Terms

A proposal, statement of work, invoice, or written agreement may contain additional or different terms. Where a project-specific written agreement expressly conflicts with this Policy, the project-specific agreement controls for that project. All non-conflicting provisions remain in effect.

18. Governing Law

To the fullest extent permitted by law, this Policy and all Vasrue services are governed by the laws of the State of Indiana, without regard to conflict-of-law principles. Any legal proceeding must be brought in a court of competent jurisdiction serving St. Joseph County, Indiana, unless applicable law requires otherwise.

19. Changes to This Policy

Vasrue may update this Policy from time to time. Changes apply only to orders accepted after the “Last Updated” date shown above; the version in effect at acceptance governs each project.

20. Acceptance and Contact

By checking the acceptance box during checkout, purchasing a package, accepting a proposal, submitting payment, or authorizing work to begin, the client confirms that they have read this Policy, understand the 50% initial-payment requirement and that it starts customized work and reserves production capacity, understand that accepted projects and completed services are generally non-refundable, agree to pay the remaining balance as invoiced, and have had an opportunity to ask questions before paying.

Questions about this Policy or a specific project may be submitted through the contact information on the Vasrue website.

Vasrue Digital Media — Operated by KSD GovCon LLC